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Product tour

Skip the clipboard. Keep your team working.

Customers join the line from their phone — by scanning the QR code at your door, or tapping the link in your Instagram bio or on your website before they've even left home. They get a text when it's their turn, and your team never stops mid-service to take a name.

Five screens, one live line. Here's exactly what each one does.

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  • Customer phone
  • TV display
  • Door tablet
  • Staff screen
  • Owner dashboard

Try it yourself

Pick your kind of business below. Every screen updates to match.

Showing Fade Room Barbershop, a barbershop. Your own logo, colors and fonts replace theirs.

Their look, from the Branding page: Rye headings, Inter text, Clean theme

On the TV in your waiting areaWho's being called and who's ready for them, who's next, the wait and the local weather, and names said out loud if you like. Any smart TV or streaming stick, connected with a short code.
On your customer's phoneTheir place in line, what they're in for and who they're waiting for, and a text when it's their turn. No app to download.
On an iPad at your doorFor walk-ins without a phone: they pick what they're in for and who they'd like, or take whoever's free. Any tablet works.
On your team's tablet at the front deskWhoever's free taps their photo to call the next person, then seat and finish with one tap, with live timers, services and "on my way" replies on every row. Logs in with your location's PIN.
In your dashboard, on any computerLocations and opening hours, staff, services, insights, branding, admins, billing and activity, for owners and managers, with a setup guide when you need it.

Their phone is the waiting room

  • Joins with a name and, for texts, a mobile number — optional.
  • Their exact place in line, updating live as it moves.
  • Today's hours on the join page, and when you're closed, when you open next.
  • An honest estimate, built from how fast your team is actually moving today, not a guess.
  • Texts only if they opt in: a confirmation with a link back to their spot, and "you're up". Any extra texts are ones you choose to turn on.
  • Who's ready for them, with a photo, the moment they're called.
  • Running late? They tell you in one tap: 2, 5 or 10 minutes away, or that they can't make it.
  • Leaves the line anytime, right from their phone.
  • Mobile numbers are deleted automatically 24 hours after they join.

One TV, no guesswork at the counter

  • Now calling, in letters big enough to read from across the room, with a big headshot of who's ready for them: "Jordan, you're up. Chris is ready for you."
  • A slow, flowing gradient in your brand color while someone's being called, so the room notices without a buzzer.
  • Up next, by first name and last initial only, each with their own estimate ("~12 min") and the current wait, updated as the line moves.
  • Local weather if you'd like it: now, the next few hours and tomorrow, from the National Weather Service (US locations).
  • A QR code so anyone walking by can join without a trip to the counter.
  • Runs in a browser: any smart TV, or a streaming stick if yours isn't smart yet.
Recommended TV equipment

A tablet at the door, for walk-ins without a phone

  • One clear button: join the line.
  • Asks for a name, and a mobile number only if they want texts.
  • Shows how many are waiting and the current estimate before they commit.
  • Runs in kiosk mode on any tablet you already own — no special hardware.
Recommended tablets and stands

Customers pick their services as they join

  • Services and add-ons, chosen on their phone or the door tablet, from the menu you set up.
  • The time and price add up as they choose, so nobody's surprised at the counter.
  • If they ask for someone, the form only offers team members who do what they picked.
  • Per location: off, optional or required, with a limit per visit, and prices and times shown or hidden.
  • Your team sees the services on each person's row, and can change them.

Your service menu, and waits that know it

  • Start from suggested services for your trade, and rename, retime or reprice them before you add them.
  • Categories and add-ons, with prices and times per location, and which of your team does which service.
  • Import or export a spreadsheet (CSV). You see every change before anything is saved.
  • Smarter wait estimates: each location uses the average visit time, or each customer's services plus how long current visits have been going.
  • Service photos, cropped right in the browser.

Everything your team needs, one tap at a time

  • Call the next person, start their visit, finish it, or mark a no-show.
  • A live timer on every name, in minutes and seconds, that turns amber at 15 minutes and red at 30.
  • Call again if they don't come up, with a short cooldown so nobody's called twice by accident.
  • Tap to call the number they gave, right from their row.
  • Their services at a glance, with the total time and when the current visit should wrap up.
  • Put someone back in their spot, or close the line to new walk-ins, whenever you like.
  • The team signs in with the location's PIN; owners and managers use their account.

“Are you still coming?” Answered in one tap

  • Called someone who hasn't come up? Tap "Ask if they're coming" on the staff screen.
  • Their phone asks them right away, and they answer: 2, 5 or 10 minutes away, or sorry, they can't make it.
  • The answer shows on their row, so you know whether to wait or call the next person.
  • Customers who are running late can tell you without being asked.
  • You can ask the same person again after two minutes, never in a burst.

Spot the right person in a busy room

  • Customers can add a photo from their phone, when they join or from their spot in line. It's optional, and you choose which locations offer it.
  • A selfie or one from their photos, cropped in a round frame right on their phone.
  • Only your staff see it. Never on the TV, the join page, the door tablet or to other customers.
  • Deleted automatically when the visit ends, and your team can take one down at any time.

Put a face to the name

  • Add your team with headshots, per location, and mark who's working today.
  • "Chris is ready for you" on the TV and on the customer's phone, with Chris's photo, so they know exactly who to walk up to.
  • On the staff screen, each person taps their own photo to call their next customer.
  • The wait estimate counts whoever is working today, so nobody has to update a number when someone calls in sick.

Let customers choose who serves them

  • Regulars can ask for their favorite stylist, tech or groomer right on the join form, on their phone or the door tablet.
  • "Anyone" comes first, so people who just want the next opening still get it.
  • The TV shows who each person is waiting for, and their phone shows it too — no awkward surprises at the counter.
  • Turn it on per location. Leave it off where anyone can take anyone.

Opening hours that close the line for you

  • Set weekly hours for each location, in its own time zone.
  • Stop taking walk-ins before closing — 20 minutes by default, or whatever lead time fits your longest visit. No more "sorry, we're closing" at the door.
  • Optionally open the line by itself in the morning.
  • Today's hours on the join page. When you're closed, customers see when you open next instead of a dead end.

Connect a TV in about ten seconds

  • Open app.nextupwalkin.com/tv in the TV's browser. It shows a short code.
  • Type the code into Connect a TV on your dashboard, from your phone or any computer. The TV switches to your waiting-room screen on its own.
  • The TV remembers which location it shows, so you set it up once.
  • No passwords typed with a remote. Codes expire after 15 minutes and work once.

Your brand, down to the lettering

  • 27 heading fonts, from clean and modern to elegant serif, script, vintage, blackletter and playful — plus six easy-to-read text fonts.
  • Your colors, picked from a color wheel, with a readability check that fixes low-contrast text in one tap.
  • 14 ready-made themes and your logo, with a live preview of every screen.
  • Crop, zoom and straighten your logo, team headshots and service photos right in the browser. No photo editor needed.
  • The same look on the join page, their phone, the door tablet and the TV.
  • Fade RoomVintage & bold · RyeClean theme
  • Studio NineElegant serif · Playfair DisplaySage theme
  • LacquerScript · PacificoLavender theme
  • Iron RoseTattoo & street · Pirata OneOnyx theme
  • Summit AutoVintage & bold · Black Ops OneGarage theme
  • Happy PawsPlayful · FredokaOcean theme

Insights that show you what to fix

  • Walk-ins, served, average wait and no-shows, each with its change against the previous period and a sparkline of the trend.
  • Walk-ins per day against the previous period, and a live Right now view of any location's line.
  • A heatmap of your busiest times, so you staff the right hours.
  • Popular services and estimated revenue at your list prices.
  • Quoted vs actual wait, and how long each service really takes each team member against the time you set.

Run one location or fifty, from any computer

  • Add as many locations as you run, each with its own business type — the wording throughout follows the trade, whether that's a barbershop or an auto shop.
  • Add your staff with photos, and invite admins as an owner or a manager, with the access each role needs.
  • Insights per location or across all of them, and a live view of each line.
  • Branding: 14 themes, your colors, 27 heading fonts, and your logo on every customer-facing screen.
  • Security built in: two-factor authentication, owner and manager roles, and an audit trail of sign-ins and changes.

What you need to run it

Setup takes minutes. Nothing to install.

  • A TV with a browser, or a streaming stick
  • A tablet at the door, if you'd like one
  • The phones your team already carries
Secure by default

Protection that's on from day one

Every screen runs on the same hardened platform, on every plan.

Encrypted in transit

HTTPS everywhere with TLS 1.2+, HSTS and a strict Content Security Policy.

Two-factor authentication

Authenticator-app codes and recovery codes, enforced on every sign-in method.

Tenant isolation

Every request is checked against business membership, at every endpoint.

Location-bound staff PINs

Floor devices unlock per location, lock out repeated guesses and sign out when the PIN changes.

Privacy by design

First name and last initial on public screens; phone numbers deleted after 24 hours.

Durable delivery

Every text and email is queued in the database and retried automatically.

Visit the trust center

See it running at your own business.

Set up your first location in about two minutes — your line can be live today.

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