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Take a number, without the paper ticket.

Visitors join the line from their phone or a kiosk, see their place live, and get a text when an agent is ready. No one has to stand in a line to hold their spot.

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What walk-ins are like today

The stuff that eats a shift, before anything changes.

  • Lines that fill the lobby

    The start of a semester, a filing deadline or the day after a holiday brings everyone at once.

  • No idea how long

    Visitors cannot tell whether they have ten minutes or an hour, so they stand and wait.

  • Staff answering the line

    Agents stop helping the person in front of them to answer "how much longer?".

How NextUp helps

What changes once the line lives on a phone instead of a bench.

1

Wait anywhere nearby

Students, residents and customers step away and come back when they get a text.

2

Now serving, on screen

A lobby TV shows who is at the counter, who is next and the current wait.

3

Know your busy hours

Insights show when visitors arrive and how long they wait, so you can staff the counter.

See it for your service counters

Five screens, one system, always in sync — styled the way your customers and team will actually see it.

Showing Campus IT Help Desk, a service counter. Your own logo, colors and fonts replace theirs.

Their look, from the Branding page: Manrope headings, Inter text, Clean theme

On the TV in your waiting areaWho's being called and who's ready for them, who's next, the wait and the local weather, and names said out loud if you like. Any smart TV or streaming stick, connected with a short code.
On your customer's phoneTheir place in line, what they're in for and who they're waiting for, and a text when it's their turn. No app to download.
On an iPad at your doorFor walk-ins without a phone: they pick what they're in for and who they'd like, or take whoever's free. Any tablet works.
On your team's tablet at the front deskWhoever's free taps their photo to call the next person, then serve and finish with one tap, with live timers, services and "on my way" replies on every row. Logs in with your location's PIN.
In your dashboard, on any computerLocations and opening hours, staff, services, insights, branding, admins, billing and activity, for owners and managers, with a setup guide when you need it.

Also built for

Give your service counters their time back.

Set up your first location in about two minutes. Your line can be live before your next walk-in.

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